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Complaints


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Article Title Date
NHS boss handled husband's complaint Friday, 30 March 2012
Review of Social Services Complaints in Wales Tuesday, 28 February 2012
Ombudsman upholds complaint against Cardiff County Council Monday, 27 February 2012
The rudest hospitals in Britain Thursday, 16 February 2012
Sharing information and learning Sunday, 30 October 2011
Health service slow to deal with complaints Tuesday, 18 October 2011
Listening and learning: the Ombudsman's review of complaint handling in the NHS in England 2010-11 Tuesday, 18 October 2011
Nurse out-of-hours triage driving up complaints Thursday, 22 September 2011
Patients' legal aid cuts will cost NHS tens of millions Monday, 29 August 2011
Hospitals refusing to come clean on complaints Friday, 26 August 2011
Complaints about health bodies doubled in past year Thursday, 14 July 2011
How to respond to complaints Thursday, 19 May 2011
Patients still afraid to make complaints Sunday, 01 May 2011
New regulations streamline the handling of concerns about the Welsh NHS Thursday, 31 March 2011
Overhaul of NHS complaints will deny families access to independent service Tuesday, 15 February 2011
Community Health Councils Advocacy Complaints Service Annual Report Wednesday, 03 November 2010
NHS must listen harder to complaints Thursday, 21 October 2010
NHS complaints volume rises Sunday, 08 August 2010
Complaints Wales Consultation Tuesday, 08 June 2010
Wales' NHS complaints procedure revamp Monday, 11 January 2010
A new complaints procedure for health and social care Tuesday, 31 March 2009
Sorry is the hardest word Saturday, 07 March 2009
A report on second-stage complaints about the NHS in England Wednesday, 18 February 2009
NHS complaints can help valuable lessons to be learned Monday, 19 January 2009
Reform of health and social care complaints: proposed changes to the legislative framework Friday, 05 December 2008
Trust urged to learn from patients complaints Monday, 12 May 2008
 
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